Frequently Asked Questions
Check-In and Check-Out
Check in is at 4pm on the day of arrival. Check out is at 10am on the day of departure.
If you arrive earlier than 4pm, you are welcome to leave your car at Scale Hill if you would like to walk down to our nearby Lake, Crummock Water. Check-out is at 10am on the day of departure.
Late Check-Out
You may extend your stay to 1pm, subject to availability. This is charged at £50 per stay. You can add this option when booking online or do let us know so we can organise this.
Breakfast
If you are booked in to stay in the Coaching Inn, in our Ensuite Bedrooms, Breakfast is included in your stay. If you are staying in the Cottages and would like to have Breakfast, please be in touch to discuss with us, as this is subject to availability.
Children
Children and infants are welcome at Scale Hill. Children aged up to 15 years may share a room with parents in selected room categories (Barty’s, Lanthwaite or Brackenthwaite) at a supplement of £45 per child per night. Children over 15 years are required to take a separate bedroom at the full adult rate or be included in the total allowance for each Cottage (2 or 4 persons).We do not provide airbeds or camp beds, so we ask that you bring your own air bed or shakedown in this instance. Extra bed linen and towels can be provided. Please let us know when placing your booking.
Infants, aged up to 1 years old are not charged. We do not provide cots or baby linen, so we do advise you to bring your own, if necessary. We have high-chairs that can be used. If you would like to borrow one for your stay, please let us know before your arrival so we can help organise this.
Dogs
We welcome well behaved, small to medium sized dogs in 3 of our cottages – Lanthwaite, Howe House and Barty’s for an additional charge of £15 per night. If you bring your dog and are not booked in to Lanthwaite, Howe House and Barty’s we will not be able to accommodate your booking. We do ask that dogs are clean when they enter the accommodation (we have lots of freshly laundered dog towels for wet dogs in our Drying Room in the Annexe). Please bring your own dog bed or cage. We ask that dogs are not left in the accommodation on their own. Any damage to the property will be chargeable. We do not allow dogs in the bedrooms in the Coaching Inn. Please see our Terms and Conditions.
Cottages
All kitchens are fully modernised with electrical appliances, including a microwave, dishwasher, fridge and freezer, ironing board and an iron. There are pots, pans, measuring jugs, glasses, tea pots, plates, bowls, mugs, cake tins, bread bins, - and all the usual things you need in a kitchen. There is also a hoover in each cottage and we also provide a starter-pack of cleaning products, with a Method Antibac Spray, a couple of bin liners, a few dishwasher tablets, and some washing-up liquid, a dishcloth and a couple of tea-towels.
Toiletries
We provide complimentary Noble Isle toiletries in all our accommodation. Expect to find a bottle of Whisky & Water Bath & Shower Gel, Perry Pear Shampoo & Perry Pear Conditioner in each Bathroom. There is Antibacterial Hand-wash provided in each Kitchen & Bathroom. In an effort to be increasingly eco-friendly we are trying to reduce the amount of plastic that we use, and we politely ask that you leave these bottles for us to refill and for future guests to enjoy. If you loved using our Noble Isle products, please do support them by visiting their website, where you can order their beautiful products online.
Tea & Coffee
We are proud to supply Tea and Coffee from John Watt & Sons, in Carlisle, who have been Coffee Roasters & Tea Blenders since 1865. You can read more about them on our page of Recommendations. We provide a packet of their blended Tea, Coffee and Hot Chocolate Flakes.
Towels & Bed Linen
We have High Thread Count Cotton Sheets, Pillowcases, Natural Pillows, Duvets and Fluffy Towels, Flannels and Bath Robes provided in all our accommodation. For any booking of more than one week, Fresh Linen & Towels will be provided.
Occupancy
We can only provide the maximum occupancy for each cottage, as listed here and we ask that this is not exceeded.
Television
All cottages have a Smart TV and Blu-Ray. We have a huge library of Blu-Ray films available to borrow during your stay, situated in the Annexe. We do not have TV’s in the Coaching Inn Bedrooms, but we have a few quiet places to sit and read and enjoy the views across the terrace and the local fells. There is excellent Starlink Wi-Fi throughout the site.
Gardens
The gardens are beautifully maintained and offer quiet areas with seating. Everyone is welcome to use the garden and enjoy the views over the Loweswater Valley & River Cocker.
Central Heating
All our accommodation is centrally heated. We switched over to Biomass Fuel a few years ago now in an effort to be more environmentally friendly.
Drying Room
There is a warm drying room in the Annexe for wet boots and coats. We also have a washing machine and drying machine for guest use.
Locked Bike Storage
We are on the Coast to Coast (C2C) route and can provide a locked storage area for bikes. Just let us know when you are making a booking if you would like to use this.
Car Park
Yes, complimentary parking is provided for all of our guests. It is a modest size and for guests only so this would be subject to availability on the day, but we would do our upmost to find you space. You are very welcome to come early and go for a walk to Crummock Water while we are getting your accommodation ready.
Luggage Store
We do not have any additional storage areas for luggage, nor can we hold valuables or cash on behalf of guests.
Twin Rooms
We have the ability to make up Twin Beds in Lanthwaite and Sheila’s. All of the Bedrooms in the Coaching Inn are King Size Double Beds.
Accessibility
At present, we do not have any accommodation which are suitable for accessibility users. Lanthwaite Cottage is situated on the ground floor and has no internal steps, but there is a step into the cottage from the courtyard.
Baths & Showers
All of our Cottages have Showers over Baths. The ensuite Bedrooms in the Coaching Inn are mixed - we have slipper baths, large rainfall showers and bath/shower combinations. Please let us know if you have a preference when you are making your booking and we will do our best to accommodate you.
Local Towns
Keswick is 11 miles away over Whinlatter Pass and Cockermouth is 7 miles away via Lorton. You can read more about our Historic Market Towns here.
Train Station
Our local train station is 30 miles away. This is “Penrith North Lakes” as named by the National Railways and it is about a 45 minute drive from the Station to Scale Hill.
Wedding Guests
For those guests who are attending a wedding or event in our local area, we highly recommend that you book a taxi in advance. Even if you think you will drive to the venue and get a taxi home, its essential that you book the return taxi in advance as it is very difficult to get a taxi to come out of town at midnight or in the early hours of the morning. Please remember that when quoting prices all taxis will take into account that they are travelling from Cockermouth or Keswick and then proceeding with your onward journey.
Taxis
There are local taxi’s who operate from a cab rank at the station. Additionally, you might like to get in touch with some local cab firms ahead of time:
Barry at Cockermouth Taxi Company - 07710 813813250 or 01900 826649 (1-8 Passengers Minibus)
Sugars Taxis Cockermouth - 07790114867 (Car and 1-8 Passengers Minibus)
Tracey's Taxi's - Cockermouth - 07593013327 (1-8 Passengers Minibus)
Iain’s Taxis - Keswick & Cockermouth - 01768736333 or 07540 530466
Davies Taxis - Keswick - 017687 72676
Wi-Fi
We have excellent coverage from Starlink over our whole site.
Mobile Signal
Yes.
Local Views
We are surrounded by stunning views, just look at our Instagram! We have local fells all around us, and Crummock Water can be reached through Lanthwaite Woods, just a short 5-10 minute walk away from the doorstep. Some of the Bedrooms in the Coaching Inn have views on to the cobbled yard and some have views onto the garden and the local fells. You can walk straight from the doorstep and conquer many local Wainwrights without having to take a car!
Books & Board Games
There are a books provided in each cottage. We have a large selection of Blu-Ray films that guests can borrow and a library of local interest books, including Wainwright Guide Books that you are welcome to borrow.
Newspapers
If you are interested in having a newspaper added to your bill, please let us know when booking and we can organise this. The Newspaper of your choice will then be delivered to Scale Hill each morning around 7am.
Can I swim in the Lake? Can I bring a Paddleboard, or a Canoe? Is there somewhere to rent a Rowing Boat?
There is lots of information on the Lake District Website for individual Lakes, including information on Crummock Water, below:
🏊🏼♀️ Swimming: Yes
🛶 Canoes, kayaks and paddleboards: Yes, with a permit
🚣🏻♀️ Rowing boats: Yes, with a permit. Day permits are available from the car parks at Buttermere CA13 9UZ and Lanthwaite Wood CA13 9UX.
Sailing boats: No
Powered craft: No
You can also rent Rowing Boats on Derwentwater - there is a hut by the lakeshore, where you can hire a Rowing Boat, and get tickets for Derwentwater Launches.